You’re Not Reaching the Right Audience: While it is true that Facebook has an incredible amount of data for you to use to create an audience, it doesn’t mean it’s 100% accurate. When we like certain content, check in at places, or share someone’s post, Facebook makes assumptions about what interests us, which then become a factor in creating your audience. But how accurate are those interests? To get an idea, take a look at your own ad preferences.
These are the topics that Facebook thinks you’re interested in, and chances are, many marketers are using that information to present ads to you.
If you see some that look out of place, that’s because Facebook doesn’t know us as well as we know ourselves. This means you could be targeting an audience that Facebook thinks is interested in a topic, but in reality isn’t.
Your Audience is Too Broad: Targeting too wide of an audience means there’s a large amount of competition among other marketers to reach those individuals. This typically means you’ll pay more per click, and likely experience fewer impressions and a lower conversion rate. Furthermore, it makes it difficult to ensure your audience is interested in your ad.
However, there are certain circumstances where a large and less focused audience is ok, like when your objective is to increase brand awareness and not to drive conversions. But even in this case, you should still try and filter out segments that are way outside of your target demographic.
Your Audience is Too Narrow: On the other hand, targeting an audience that’s too small will likely limit your results. We know that topic and interest targeting isn’t 100% accurate, so marketers need to be careful not to target a large chunk of people that isn’t a fit for their offer. If that pool is already small to begin with, your ads won’t gain much traction.
Your Copy Isn’t User-Focused: Take a critical read-through of the copy on your ad and look for words like “our,” “we,” “us,” and “I.” Subconsciously, readers resonate more with content that speaks to their needs and applies to their own challenges. Rewrite your ad copy using user-focused words like you and your. The more directly you can speak to your audience, the more likely they’ll be to take action on your ad.
You’re Asking Too Much: Every buyer goes through a series of stages leading up to a purchase, known as the buyer’s journey. This includes the Awareness, Consideration, and Decision stages. Marketers that neglect to align their ads with their audience’s status in the buyer’s journey will likely see poor performance. Skipping the first two stages and expecting users to convert on a decision-type offer is unrealistic.
Take a look at the two ads below.
The first is a prime example of an advertiser that asks too much from their audience too early. There’s very little information on who the company is and what they do, so of course the advertiser is going to see poor conversions. On the other hand, the second example asks the reader for something smaller-an eBook download. This allows the user to first become aware of their problem before being presented with solutions.
You’re Not Using a Custom Landing Page: Have you ever clicked a link, (whether within a search engine results page, social media post, or ad), only to have to go looking for the offer you were promised?
This creates a poor user experience. People expect to see the same terminology, CTA, and imagery on the site they land as they saw on the ad they just clicked through. If you’re driving your customers to your homepage, you’re probably not carrying over those same elements.
Using your homepage as your destination URL also affects your Relevance Score, which is a rating between 1 and 10 that identifies how well Facebook users are interacting with your ad. If Facebook notices that people are clicking the ad and quickly bouncing, you’ll be granted a low Relevance Score and thus experience fewer impressions.
Creating custom landing pages for your campaigns allows you to control the distractions on the page, provide a clear conversion opportunity, match the ad copy to the landing page copy, and achieve a higher Relevance Score.
You’re Not Spending Enough: While running campaigns on Facebook is typically more affordable than other social media platforms like LinkedIn, you may be experiencing poor performance if your budget is too low. A strong indicator that you’re not spending enough is low or declining impressions as Facebook underdelivers your ad. If you’re using manual bidding, consider increasing your maximum cost-per-click. If you’re using automatic bidding, increase your budget and monitor your impressions.
You’re Not Split Testing: Split testing should be an effort you’re implementing across all your marketing and advertising campaigns, but it’s particularly useful on Facebook. Split testing allows you to run multiple ad sets with slight differences between them, which are served at random to your audience.
This allows you to determine which is more effective, see what’s working faster, and improve your campaigns.
Conclusion: Once you find the sweet spot in your ad strategy in terms of targeting the right audience, crafting effective copy, and communicating a valuable offer, Facebook advertising can help you find prospective customers and turn them into long-term buyers. Be sure to create goals, analyze your performance each week, and pull meaningful data to apply to other campaigns.