How to cancel an order on jumia marketplace is pretty simple. All you need to do is to login your jumia account through jumia.com.
Here is how to:
1. Visit jumia.com
2. Go to the top right corner of the jumia marketplace homepage and click on the account option
3. Click sign in from the drop down menu
4. Enter your email address and password
5. Lastly, click on the signin button and you’ll be taken to your account
6. Next, go to the top right corner of the page and click on your name
7. Click Orders from the dropdown menu
8. Scroll down the page to the item whose order you want to cancel and then click on the cancel button.
How do I get my money back from jumia?
If you’ve ordered and received an item from jumia which didn’t meet the quality you want, you can return the product and get back your money.
How to get your money back from jumia is very simple and easy. All you need to do is to contact the jumia support center and inform them why you want to return the product and a possible refund. Once you’ve contacted jumia support, you’ll receive a call from them about your request. After the call, you’ll need to repackage the goods and return them to your pick up station.
Note that you’ll need to select the means with which you’ll need a refund. If you choose jumia pay, the money will be sent to your jumia account. When the money is sent back to your account on jumia, you’ll need to request it to be transferred to your bank account. How to do that is fairly easy. However, you’ll need to first add your debit card to your jumia account. See how to add your card to jumia below.
How To Add Your Debit Card On Jumia Marketplace
1. Log into your jumia account if you’ve not already done that
2. Shop on Jumia and chose JumiaPay at checkout,
3. Next, you’ll need to choose the “Bank transfer” or “Card” option.
4. Now, you’ll need to fill the required details correctly and verify to make sure the transaction doesn’t fail.
5. Lastly, you’ll need to enter your Jumia password to secure your account and be assured you don’t need to enter the payment instrument details anymore.
Note here that you’ll receive a one-time password sent by your bank to your phone. Fill the space to validate. If anything goes wrong, please refer to the verification step below.
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