How do I turn Instant Replies on or off for messages to my Page? Looking for a guide on how to turn instant replies on or off for messages on your Pages?
In this post, I will teach you the steps you need to follow to turn instant replies on or off for messages to your Facebook page. See: How to Mute Conversation Notifications on Facebook
Interestingly, Facebook Pages are a way for businesses, brands and public figures to connect with their fans on Facebook.
Before we proceed to the guide on how to turn on or off instant replies for messages on a Facebook page, it’s expedient you bear in mind that you must be a Facebook Page admin, editor or moderator to turn Instant Replies on or off for a Page. See: How can People order Food from my Restaurant Through my Facebook Page?
For those of us that wish to know what instant replies meant, let me quickly stress here that Instant Replies are messages sent automatically as your Page’s first response to new messages.
A typical example is that you can use your Instant Reply message to let customers know that you’ll get back to them soon or to thank them for contacting your Page. See: How do I add basic information to my Facebook Page?
How to Turn On Facebook Page Instant Replies
To turn on Instant Replies for your Page:
1. Click Settings at the top of your Page.
2. Click Messaging in the left column.
3. Below Response Assistant, click to select On next to Send Instant Replies to anyone who messages your Page.
To change your instant reply message, click Change, update the message and click Save.
How to turn off Facebook Page Instant Replies
You can also turn off Facebook page instant replies. Here’s how to turn off Instant Replies:
1. Click Settings at the top of your Page.
2. Click Messaging in the left column.
3. Below Response Assistant, click to select Off next to Send Instant Replies to anyone who messages your Page.
Before you proceed on Facebook, note that Instant Replies aren’t sent when your Facebook Page’s messaging status is set to Away and aren’t included in your Page’s response rate or response time.
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