Open the interactive Problem Solver
Pick your exact problem — profile code, NIN, ePIN, result, CAPS, portal — and get diagnosis, safe steps, the official source, and scam warnings.
Solve my problemProfile code problems
Your profile code links your NIN and phone number to your JAMB profile, and most issues trace back to one of three causes: texting from a number different from the one linked to your NIN, name or date-of-birth mismatches between your NIN record and what you entered, or network delays on the shortcode. Work through it in this order: confirm you're using the exact phone number tied to your NIN; check your NIN details at NIMC if anything was recently corrected; retry the code request after some time rather than repeatedly; and if it persists, visit an accredited CBT centre or JAMB office with your NIN slip.
Registration issues
Registration happens only at accredited centres, and the commonest problems are avoidable: arriving without your NIN, using a new phone number mid-process, or letting someone register you with details you can't access later. Own your email and phone number, keep your profile code private, and collect and keep every printed slip.
CAPS won't load or log in
CAPS is busiest right after results and admission-list uploads, so first try off-peak hours. If the mobile view misbehaves, switch your browser to desktop mode — a long-standing quirk many candidates hit. Confirm you're on the official eFacility portal, use the email and password from your registration, and use the password-reset flow rather than creating any second profile.
Result checking
Results are checked through your JAMB profile on the official portal (and via the official SMS route when JAMB enables it for the cycle). The free notification slip is different from the original result slip used for admissions — the original is printed from the portal, and a small fee applies. Never give your login details to a "checker" site.
Admission problems
If CAPS shows nothing while classmates have offers, it usually means your institution hasn't uploaded your batch yet — not that you were rejected. Confirm you meet the course requirements, watch your institution's own admission announcements, and check CAPS regularly through the season. Change of course/institution is done through the official JAMB portal only.
A promise: Help Centre pages describe official processes generically and are reviewed each cycle. Where a process changes, we update the page and show the date — last reviewed 17 Sept 2026.